Should You Put Your Flight Attendant Dreams on Hold?
Does it feels like everything is up in the air, except your career?
- When will the kids go back to school?
- When will the restaurants open back up?
- When will the airplanes fill up with passengers?
- When will life get back to the new normal?
- When will the airlines begin hiring?
Although I don't have a magic ball to predict when aviation will be up and running, I do know that it will happen. I'm believing it will be sooner rather than later.
For the last seven or eight years, we have been blessed with an abundance of flight attendant opportunities. Since the beginning of Flight Attendant Career Connection, there have been at least a dozen different airlines accepting applications every day but that has not always been the norm in aviation.
In 2008, I decided to return to aviation. In late 2008, the economy was down. Do y'all remember, it was, like, really down? It felt like no one, inside or outside of aviation, was hiring. When I left Continental shortly after I got married, I believed I would be able to go back and get a flight attendant job whenever I was ready. Once I was ready though, I learned that wasn't the case. And even though none of the Legacy or Major airlines were hiring, I was on a mission and I didn't let the fact that all the big shiny airlines were not available stop me from continuing to pursue my dream career. I took my career aspirations seriously and I invested time and money into my goal.
*I read 48 Days to the Work you Love and other career and personal development books.
*I joined Weight Watchers to lose my newlywed weight and increase my confidence.
*I researched the industry and used Google and search functions to discover dozens of smaller regional and charter airlines I had never even heard of.
*And when I found an airline that was accepting applications, I applied!
One of the first airlines I applied with was American Eagle (now Envoy). I was over-the-moon to be invited to a face to face group interview in DFW and overjoyed to leave with a job offer and an invitation to training in January 2009.
But then the economy dipped again. Two weeks before training was to begin, my training class was canceled. I was hopeful for a new training date but 180 days after I received my interview, my conditional job offer (CJO) expired and I found myself back at square one.
Well, not exactly square one. As soon as I found out my training date had postponed, I started filling out applications again. I knew aviation was fickle I did not want to have all of my eggs in one basket. I specifically remember applying to Mesa, Air Wisconsin, Piedmont, and PSA Airlines but I am sure there were more. At the end of May 2009, I flew to DCA for a Face to Face group interview with Air Wisconsin. I was not successful during that interview (you can read the whole story and learn from my big mistake in the book Looking Skyward.)
I was disappointed because I knew how scarce opportunities were at that time, but I had another shot. I had been invited to attend a group interview with PSA Airlines in CLT. Two weeks after that interview, I received an offer to attend their August training class. I remember the recruiter explained that this training class was due to attrition, not growth.
In August 2009, I graduated from flight attendant initial training with PSA Airlines operating as US Airways Express a wholly-owned regional airline, an airline that until a couple of months earlier, I had never even heard of.
I enjoyed my time at PSA. More than that, I was happy! I visited cities I had never seen and a few small towns I had never heard of. After about a year, I had the opportunity to become an instructor and a check flight attendant.
A couple of years after I started with PSA, the economy recovered and flight attendant opportunities increased. I had coworkers leave new for opportunities at American Airlines, Delta Air Lines, Southwest, and more.
This current hiring slow down we find ourselves in is not the first time aviation has struggled. The down economy that began in 2008, the attacks on 9/11, and earlier recessions and setbacks have all changed and affected aviation differently. But one thing remains the same, aviation always comes back and airlines start hiring again.
Now is the time to do everything you can to prepare. Your next interview opportunity may come sooner than you think (fingers crossed!) so don't sleep on this down-time. Use it to become a better candidate, learn airport city codes, and hone your interview skills.
For almost seven years, FACC has been helping aspiring flight attendants land their dream job faster and with less frustration and I don't have any plans to stop supporting you. That's why I put together the Preparation Package. This brand new, specially priced package includes two prerecorded classes (Focus On: STAR Format and The Confidence Class) as well as the best-selling FACC Interview Workbook Bundle which has been newly updated for 2020. If purchased separately, these resources would cost you $72 but between now and the end of 2020 the Preparation Package can be purchased for $27. I've included the full description of each product below for your reference.
Times are tough right now. For every one of us. Our lives look substantially different than they looked just a few weeks ago. And so do our bank accounts, but I fully believe that any investment, of both time and money, you make in yourself and your career are going to see returns.
The FACC Interview Workbook
Newly Updated for 2020
What would you do if a passenger complains about a crying baby nearby?
Tell me about a time you saw a co-worker do something unethical?
What would be the title of a book written about your life?
Why do you want to be a flight attendant for XYZ Airlines?
When you read these questions did they cause a little anxiety at the thought of answering them? If you said Yes, then you are not alone! But you can take a deep breath, because I got you. The FACC Interview Workbook Bundle will teach you how to craft authentic and effective interview answers.
The biggest part of securing an invitation to flight attendant training is having the skills to successfully interview.
Alright, you’re probably, like, “Duh. I know interviewing is important.”
Ok, true, but really think about the interview process to become a flight attendant. It is several layers of interview.
Different styles of interview.
Different types of interviews:
on the phone
face to face
in front of a room of applicants
while performing a group activity
and numerous other ways
Having the SKILLS to navigate every questions is what the FACC Interview Workbook is all about. The workbook bundle is an instant digital download and available for $30. Here's what you get:
- The newly updated FACC Interview workbook with over 35 interview questions
- Training and instruction on the four types of questions you will be asked during your interview including STAR Format, Personality, On-Board Situational, and Tell Me What You Think questions
- Advice and prompts to help you create the best answer that fully and uniquely represents you
- A full copy of my Amazon bestseller, Looking Skyward: Turn Your Flight Attendant Dreams into Reality
- The brand new guide “How to Ace the Video Interview” (only available as a bonus with the workbook)
- A list of over 100 airport city codes for you to begin studying. (Most airlines will test you on city codes on day one of training)
- A special Video Interview checklist
The Confidence Class
Do you struggle with answering interview questions in the heat of the moment?
Do you think about what you’re going to say, brainstorm your best answers, and then as soon as the video interview begins to record, all your confidence flies out the window?
Do you struggle to complete a cohesive sentence during your interview, much less smile and shine?
If you are answering, “Yes!” to these questions, you are not alone. One of the most common concerns I address with my coaching clients is their lack of confidence. These conversations are what inspired me to create The Confidence Class.
Confidence is the foundation of leadership. If you don’t believe in your abilities, how can you inspire others to trust you?
One of the most important qualities a flight attendant can possess is the ability to persuade others and inspire them to trust her. This trust will make boarding go more smoothly because your instructions will be followed with less resistance. It will make delays and irregular operations easier to handle because your passengers will believe you are really doing everything you can to help them. And the trust your passengers have in you will save lives when you are shouting evacuation commands, assigning lifesaving duties at the scene of a crash, or enlisting help during an onboard emergency.
To be a good flight attendant, you must exude confidence that inspires others to trust you. This doesn’t mean you are never anxious, scared, or nervous. It means that you remain competent and capable while feeling these things.
I designed the Confidence Class for three reasons:
- I know that there are real actions you can take to help yourself become more confident.
- I want you to be your very best self at your next interview and reach your flight attendant goals.
- I believe that one day you will be in a place to make a life or death difference. I know you have what it takes and I want you to have the confidence to act quickly.
The recording contains three sections of instruction and lasts about an hour and a half. You will also receive the worksheets when you purchase The Confidence Class.
The Confidence Class is divided into three parts and each part has a worksheet that goes along with it. The worksheet is designed to help you retain the training material as well as do a little soul searching. You may want to keep your worksheets handy even after you have completed the training because it will be the perfect place to make notes as you implement your new confidence practices.
Part 1 is called Talk It Up and will teach you the power of your thoughts and how you can change your thinking for the better.
Part 2 is Take a Stand and is all about the power of your body language to influence your feelings and even your hormones!
Part 3 is Take Control and this session is the most practical of them all. I will offer tangible next steps for you to take that will move you closer to your flight attendant goals.
I honestly feel like this is one of my most powerful teachings and I know this class can help.
The last time I taught The Confidence Class, I received this feedback after session 3 and it still means a lot to me:
"I swear to God I’ll watch this video a thousand times until I get to an interview (specially the “English as a second language” part!) thank you so much! I keep thinking about interviewers judging my accent or me being blocked by my fear and forgetting the words, etc 😅 I feel super special and super skilled now 😁"
I know you’ll love The Confidence Class, too. Thank you for allowing me to share what I’ve learned with you.
This class is born out of 5 years of working one on one with aspiring flight attendants and hearing from them how much they struggle with remaining cool, calm, and collected during the interview process.
I know you will leave this training feeling more self-assured and more confident.
I can’t wait to see you graduation picture: confident and ready!
Focus On: STAR Format
One of the most popular styles of interview question you will be challenged with during a flight attendant interview are questions requiring you to answer using the STAR Format.
STAR format questions are the ones where they ask you tell them a story. For example “Tell me about a time you had a disagreement with a manager. How did you handle it and what was the result?”
Although STAR Format questions are not then only type of interview question you will encounter, it is a very important part of the interview.
What is the STAR method?
Even though it sounds like the STAR method would involve answering questions in a yoga pose, this is not the case. The STAR method is a common tool used by most human resources to interview candidates and is not exclusive to the airline industry. The theory behind the STAR interview method is that if an interviewer can evaluate a candidate’s past behavior, then they can accurately predict future behavior.
STAR is an acronym which stands for Situation, Task, Action, and Result. To successfully answer an interview question using the STAR method, all you really have to do is tell a story. First, think of a story with a favorable outcome and then format it using the STAR method.
I know this is easier said than done, and the best way to learn how to answer interview questions is to hear examples of quality, well thought out answers. That’s why I created Focus On: STAR Format
This focused training will last about an hour and half and during the class you will learn:
- How to approach the STAR format
- What Situation, Task, Action, and Result really mean
- How do pick the right story
- How to stay on track while telling your story
- Three rules to make sure your story hits the mark
- The phrase you should never, ever, ever say during a STAR Format answer
- What to do if you don’t have a situation that satisfies the question
- The best way to navigate questions of a negative nature
Plus, I’ll give you real life examples of strong STAR Format answers to the most common interview questions.
Every single airline uses STAR Format questions and Delta is known for expecting each candidate to be proficient in answering STAR Format questions. The STAR Format isn't a magic bullet, but it is important!
Please Note: Because this is a digital product, you will receive your order instantly and I cannot offer refunds.